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RAMS Service Status

Experiencing issues with RAMS?

The most recent update to the email client, Microsoft Outlook, has caused an issue with the RAMS 'Check In Styles' for Windows 10 users. Affected users can continue using their existing linked Outlook folders but will be unable to create new links to RAMS (or new Check in styles.) UNSW will be releasing an update to Windows 10 shortly, which will rectify this issue.

If your work has been impacted by this issue, it is possible to restore Microsoft Office to the previous unaffected release by contacting IT with your Staff ID, your Computer name and a copy of this advice.

If you're unsure whether you're affected, or if you require further advice on RAMS, Check in styles or any recordkeeping issues, please contact us at or on X 52876.

For more information about installing and accessing RAMS, please see Installing RAMS.

RAMS Maintenance Windows

Maintenance Windows are pre-determined periods of downtime designed to allow UNSW staff to better schedule their work. RAMS may be scheduled for maintenance or be affected by other system updates taking place.

Current Planned Maintenance